Refund Policy
The following are the terms and conditions regarding refunds for products on this website operated by 1F8 Co., Ltd. (hereinafter referred to as "the Company"). When purchasing a product, please read and agree to the following terms and conditions before purchasing.
Article 1 (Application of returns) If the customer receives the product and the product is initially defective or damaged, please contact us within 7 days after receiving the product and we will accept a return.
However, we cannot accept returns in the following cases.
・Products that have been delivered for more than 8 days ・Products that have been used, or have been renovated, washed, or cleaned ・Products that have had their tags/labels removed or accessories missing ・Products that have smells attached to them by the customer Products that are dirty or scratched, or products whose condition at the time of return is significantly different from when delivered (including boxes and accessories)
・Other sale items, items not eligible for return
Article 2 (Return Procedures) If you wish to return the product, please contact us within 7 days after receiving the product. Please follow our instructions to return the item to us. Return shipping costs are to be borne by the purchaser. We will check the condition of the product and approve the return. As a general rule, we do not accept returns or exchanges of products due to customer convenience.
Article 3 (Refund) If the return is approved, the product price will be fully refunded. As a general rule, refunds will be made using the payment method used at the time of purchase. Refunds will be made within one week after the product is returned.
Article 4 (Exchange) If the product you receive is soiled or damaged, or if it is different from the product you ordered, we will exchange the defective product for a non-defective product after we have sent the defective product back to you, cash on delivery.
Article 5 (Changes to refund terms) If the Company deems it necessary, the Company may change these Refund Terms without prior notice to the User. The revised refund policy will become effective from the time it is displayed on this website.